Kids City Hawaii is closed only on Christmas Day and New Year’s Day. However, we may close on some days due to maintenance issues, so please check availability on our website!

No, outside drinks or food are not allowed in our facility. Only reusuable water bottles such as hydro flask or baby’s milk/formula are permitted. Food must be stored in the lockers and is not allowed in the play area.

We charge and consider children from ages 10 months to 13 years old. Unpaid infants must be in a car seat or carrier. Any children 14 and older will be charged as an “adult”.

We highly recommend you to make a reservation to reserve the spot however walk-in is available during weekday. Holidays and weekends are mostly full or having a buyout party so please make a reservation. To walk-in, please call to our store to be sure. www.kidscityhawaii.com.

It is one time waiver that you need to sign for all the location however please make sure to sign for each person. Minor must be under one of parents.

Yes, all adults and all children must sign a waiver. Adults will need to use their own email address and an adult may “add dependent” children to their waiver.

Each adult admission is $5

$3 for children grip socks and adults grip socks.

If the baby is sleeping and being carried, we do not charge the baby. However, if the baby wakes up and we see the baby is playing then we will need to charge you.

Yes, all children 13 years and younger will have to pay entrance fee.

www.kidscityhawaii.com

No, the lockers are complimentary.

No, strollers must be parked in our Stoller Parking Area. If you feel it is unsafe to leave the stroller you can rent or purchase a lock at our store to secure your strollers.

Yes, you can exit and reenter within your reserved time-slot.

We do have wifi at both of our locations. You may ask for the wifi password when you check-in to either of our locations.

We have instant ice packs and a first aid kits available.

Kids City is a premium indoor playground that caters to children 10 months to 13 years of age.

No, at least one adult needs to be here to always supervise the children. You can view our playground rules for more further information about the rules we have at Kids City Hawaii.

Yes, you must sign the waiver. Guest are required to sign a waiver before entering our facility.

We can certainly offer complimentary shoes covers.

Kids City require all adults to wear socks, but please understand for children it may be slippery for them on the hardwood floors. So, we allow children to go barefoot or wear grip socks.

Yes, as different tiers open, we will slowly be allowing more guests, but at a safe and controllable amount. We prioritize cleanliness and safety before capacity.

Please inquire on our website "party prices"

No, we're so sorry we do not offer tours of our facility. You can take a virtual tour of our honolulu location. We have tons of photos and videos on our Instagram or our website www.kidscityhawaii.com.

Yes, one time waiver for all the locations.

Adults are not allowed to enter the bouncy castles, Jungle Gym (slides), and trampoline. These play areas are only meant to hold children's weight.

If you have any general questions or concerns please do not hesitate to email us to cs@kidscityhawaii.com

Yes, we do have gift cards for purchase! We have physical gift cards and E-gift cards. For a physical gift cards, you must come to our store to purchase the physical gift card. For a E-gift card, you can purchase it online on our website. Click on [Gift Card] on the home page. Please note that when purchasing a gift card it does not expire.

Sunday thru Thursday 10:00 AM to 8:00PM (Call us if you are planning to walk in after 6pm) Friday thru Saturday 10:00 AM to 9:00 PM

You can view the price under admission price.

You can book a bumper car ride when you check in with us.

You can view the price under membership.

1 (808) 888-2700

We are located in Ward Center where it was previously the Bed Bath & Beyond. Our address is 1200 Ala Moana Blvd, Honolulu, HI 96814.

No, We have combined waivers for all the locations.

The bathroom is located on the second floor right next to the water play station.

Yes, there is a height requirement for the Ninja Warrior and Trampolines. Children must be at least 3'3'' (40 inches) in order to play in these two areas.

Monday thru Thursday 10:00 AM to 8:00 PM Friday thru Saturday 10:00 AM to 9:00 PM Sunday 10:00 AM to 6:00 PM

You can view the price under admission price.

Currently we do not offer monthly membership for our Kapolei location. We only have monthly membership available for our Honolulu location only. You can view the price under membership.

1 (808) 393-7909

We are locate inside the Ka Makana Ali'i Mall in Kapolei.The store is on the side Macy's is on, across from H&M, and next to My Slime Playroom.

The restroom is located outside by Studio the Vibe. If it is an emergency, children may use the restroom inside our facility, but must be escorted with a staff member.

No, We have combined waivers for all the locations.

We clean the ball pool every day and do the ball cleaning with a machine, 1-2 times a week.

First, we use a Ball Pool Cleaning Machine to clean the balls. Secondly, we wash them with liquid soap. Lastly, we place the balls in UV light sanitation.

We are constantly cleaning and sanitizing the playground. We sanitize the entire space every day after closing. We use an electrostatic disinfection gun to sanitize everything in the playground.

We use Force of Nature, Mrs. Meyers, and Cresktek. All are non-chemical, so it is safe for children.

Yes, we sanitize the toys as much as we can. We wipe them down, and put the toys in our UV sterilizers at each station after children are done playing with them.

We do not have Kama'aina discount, but we do offer military discount on Wednesdays only. If you want to learn more about Military Wednesdays you can view our post on Military Wednesdays. You can follow our Instagram to get the latest announcements about Kids City Hawaii.

We do have discounts for seniors. This offer can only be redeemed on Tuesdays! If you want to learn more about Senior Tuesdays you can view our post on Senior Tuesdays. You can follow our Instagram to get the latest announcements about Kids City Hawaii.

Yes, we do allow service animals. What is a service animal: Hawaii designates that a service animal is a dog individually trained to perform work tasks to benefit someone with a disability. Alerting persons with hearing impairments to sounds. Pulling wheelchairs or carrying and picking up things for persons with mobility impairments. Assisting persons with mobility impairments with balance. A service animal is NOT a pet!

No, we do not allow emotional support animals. Under the ADA and Hawaii Law, owners of public accommodations are not required to allow emotional support animals. Only service animals. Hawaii's laws specifically state that accommodation requirements exclude comfort and companion animals unless they fall into the required service animals categories

Yes, we can ask two questions. Is this a service animal? What tasks does this service animal provide?

Starting on January 1st, 2019 in Hawaii, violators will be fined $100 or up to $500 for pretending to have a service animal.

What is considered a fake service animal: They're being carried or pushed in a cart. They're not on a leash. They're pulling on the leash. They're barking or whining. They're sniffing everything around them. They have indoor accidents. They steal food. They look nervous. They seek attention. They're aggressive.