Question 1

What days are you closed?

Accepted Answer

Kids City Hawaii is closed only on Christmas Day and New Year’s Day. However, we may close on some days due to maintenance issues, so please check availability on our website!

Question 2

Is food or outside drinks allowed in Kids City?

Accepted Answer

No, outside drinks or food are not allowed in our facility. Only reusuable water bottles such as hydro flask or baby’s milk/formula are permitted. Food must be stored in the lockers and is not allowed in the play area.

Question 3

What is the age limit?

Accepted Answer

We charge and consider children from ages 10 months to 13 years old. Unpaid infants must be in a car seat or carrier. Any children 14 and older will be charged as an “adult”.

Question 4

Do I need to make a reservation? Can I walk in?

Accepted Answer

We highly recommend you to make a reservation to reserve the spot however walk-in is available during weekday. Holidays and weekends are mostly full or having a buyout party so please make a reservation. To walk-in, please call to our store to be sure.   www.kidscityhawaii.com.

Question 5

How long is a waiver good for?

Accepted Answer

It is one time waiver that you need to sign for all the location however please make sure to sign for each person. Minor must be under one of parents.

Question 6

I signed the waiver for myself and my children. Do I need to sign for my partner and their relatives?

Accepted Answer

Yes, all adults and all children must sign a waiver. Adults will need to use their own email address and an adult may “add dependent” children to their waiver.

Question 7

How much is adult admission?

Accepted Answer

Each adult admission is $5

Question 8

How much are socks?

Accepted Answer

$3 for children grip socks and adults grip socks.

Question 9

My 10 month baby is sleeping. Do you charge them?

Accepted Answer

If the baby is sleeping and being carried, we do not charge the baby. However, if the baby wakes up and we see the baby is playing then we will need to charge you.

Question 10

My child is 11 years old and is not going to play. Do I get a discount, or do I still have to pay for them?"

Accepted Answer

Yes, all children 13 years and younger will have to pay entrance fee.

Question 11

What is the website of KIDS CITY?

Accepted Answer

www.kidscityhawaii.com

Question 12

Do I need to pay for the locker?

Accepted Answer

No, the lockers are complimentary.

Question 13

Are strollers allowed inside the playground?

Accepted Answer

No, strollers must be parked in our Stoller Parking Area.   If you feel it is unsafe to leave the stroller you can rent or purchase a lock at our store to secure your strollers.

Question 14

Can I exit and reenter your store?

Accepted Answer

Yes, you can exit and reenter within your reserved time-slot.

Question 15

Do you guys have wifi? What are the passwords?

Accepted Answer

We do have wifi at both of our locations. You may ask for the wifi password when you check-in to either of our locations.

Question 16

My child was injured (e.g. cuts, bruises, or sprain) while playing. What do I do?"

Accepted Answer

We have instant ice packs and a first aid kits available.

Question 17

What is KIDS CITY?

Accepted Answer

Kids City is a premium indoor playground that caters to children 10 months to 13 years of age.

Question 18

Can I leave my children by themselves at your store?

Accepted Answer

No, at least one adult needs to be here to always supervise the children.    You can view our playground rules for more further information about the rules we have at Kids City Hawaii.

Question 19

My children have been here, but I have never been here. Do I need to sign the waiver?"

Accepted Answer

Yes, you must sign the waiver. Guest are required to sign a waiver before entering our facility.

Question 20

I have a medical condition and cannot take off the shoes. What do I do?

Accepted Answer

We can certainly offer complimentary shoes covers.

Question 21

Why do adults have to wear socks, but children do not?"

Accepted Answer

Kids City require all adults to wear socks, but please understand for children it may be slippery for them on the hardwood floors. So, we allow children to go barefoot or wear grip socks.

Question 22

With different tiers opening will you allow more people?

Accepted Answer

Yes, as different tiers open, we will slowly be allowing more guests, but at a safe and controllable amount. We prioritize cleanliness and safety before capacity.

Question 23

I want to have a party at Kids City. How do I make a reservation?

Accepted Answer

Please inquire on our website  "party prices"

Question 24

I’ve never been here before. Can I take a tour and look around?

Accepted Answer

No, we're so sorry we do not offer tours of our facility. You can take a virtual tour of our honolulu location. We have tons of photos and videos on our Instagram or our website www.kidscityhawaii.com.

Question 25

Are the waivers the same for Ward and Kapolei?

Accepted Answer

Yes, one time waiver for all the locations.

Question 26

Is there areas that adults are not allowed to enter in the facility?

Accepted Answer

Adults are not allowed to enter the bouncy castles, Jungle Gym (slides), and trampoline. These play areas are only meant to hold children's weight.

Question 27

What is your email for Kids City Hawaii?

Accepted Answer

If you have any general questions or concerns please do not hesitate to email us to cs@kidscityhawaii.com

Question 28

Do Kids City Hawaii have gift cards for purchase?

Accepted Answer

Yes, we do have gift cards for purchase! We have physical gift cards and E-gift cards.   For a physical gift cards, you must come to our store to purchase the physical gift card.   For a E-gift card, you can purchase it online on our website. Click on [Gift Card] on the home page.  Please note that when purchasing a gift card it does not expire.

Question 29

What are your hours of operations at Kids City Adventure?

Accepted Answer

Sunday thru Thursday 10:00 AM to 8:00PM  (Call us if you are planning to walk in after 6pm) Friday thru Saturday 10:00 AM to 9:00 PM

Question 30

How much is admission for Kids City Adventure?

Accepted Answer

You can view the price under admission price.

Question 31

How can we book a bumper car ride?

Accepted Answer

You can book a bumper car ride when you check in with us.

Question 32

How much is monthly membership?

Accepted Answer

You can view the price under membership.

Question 33

What is the email address of the manager?

Accepted Answer

The email for our Honolulu manager is honolulumanager@kidscityhawaii.com.

Question 34

What is the phone number for Kids City Adventure?

Accepted Answer

1 (808) 888-2700

Question 35

Where is Kids City Adventure located?

Accepted Answer

We are located in Ward Center where it was previously the Bed Bath & Beyond. Our address is 1200 Ala Moana Blvd, Honolulu, HI 96814.

Question 36

I've already signed a waiver at Kapolei, do I need to sign another one for the Ward location?"

Accepted Answer

No, We have combined waivers for all the locations.

Question 37

Where is the bathroom located at Kids City Adventure?

Accepted Answer

The bathroom is located on the second floor right next to the water play station.

Question 38

Is there a height requirement to play in certain areas of your facility?

Accepted Answer

Yes, there is a height requirement for the Ninja Warrior and Trampolines. Children must be at least 3'3'' (40 inches) in order to play in these two areas.

Question 39

What are your hours of operation at Kids City Kapolei?

Accepted Answer

Monday thru Thursday 10:00 AM to 8:00 PM Friday thru Saturday 10:00 AM to 9:00 PM Sunday 10:00 AM to 6:00 PM

Question 40

How much is admission for Kids City Kapolei?

Accepted Answer

You can view the price under admission price.

Question 41

Do you have monthly membership at Kids City Kapolei?

Accepted Answer

Currently we do not offer monthly membership for our Kapolei location. We only have monthly membership available for our Honolulu location only.    You can view the price under membership.

Question 42

What is the phone number for Kids City Kapolei?

Accepted Answer

1 (808) 393-7909

Question 43

Where is Kids City Kapolei located?

Accepted Answer

We are locate inside the Ka Makana Ali'i Mall in Kapolei.The store is on the side Macy's is on, across from H&M, and next to My Slime Playroom.

Question 44

Does Kids City Kapolei have bathrooms?

Accepted Answer

The restroom is located outside by Studio the Vibe. If it is an emergency, children may use the restroom inside our facility, but must be escorted with a staff member.

Question 45

I've already signed a waiver at Ward, do I need to sign another one for the Kapolei location?"

Accepted Answer

Yes, you will have to sign another waiver for the Kapolei location because the waivers for Kapolei & Ward are separate from each other.    Here is the waiverfor our Kapolei location.

Question 46

How often do you sanitize the ball pool?

Accepted Answer

We clean the ball pool every day and do the ball cleaning with a machine, 1-2 times a week.

Question 47

How does a ball pool cleaning machine work?

Accepted Answer

First, we use a Ball Pool Cleaning Machine to clean the balls. Secondly, we wash them with liquid soap. Lastly, we place the balls in UV light sanitation.

Question 48

How do you sanitize the whole area? How often?

Accepted Answer

We are constantly cleaning and sanitizing the playground. We sanitize the entire space every day after closing. We use an electrostatic disinfection gun to sanitize everything in the playground.

Question 49

What product do you use to sanitize?

Accepted Answer

We use Force of Nature, Mrs. Meyers, and Cresktek. All are non-chemical, so it is safe for children.

Question 50

How do you sanitize the toys?

Accepted Answer

Yes, we sanitize the toys as much as we can. We wipe them down, and put the toys in our UV sterilizers at each station after children are done playing with them.

Question 51

Do you have a Military / Kama'aina discount?

Accepted Answer

We do not have Kama'aina discount, but we do offer military discount on Wednesdays only.    If you want to learn more about Military Wednesdays you can view our post on Military Wednesdays.    You can follow our Instagram to get the latest announcements about Kids City Hawaii.

Question 52

Do you have discounts for Seniors or Kupuna?

Accepted Answer

We do have discounts for seniors. This offer can only be redeemed on Tuesdays!    If you want to learn more about Senior Tuesdays you can view our post on
Senior Tuesdays.   You can follow our Instagram to get the latest announcements about Kids City Hawaii.

Question 53

Do you allow service animals?

Accepted Answer

Yes, we do allow service animals.   What is a service animal: Hawaii designates that a service animal is a dog individually trained to perform work tasks to benefit someone with a disability. Alerting persons with hearing impairments to sounds. Pulling wheelchairs or carrying and picking up things for persons with mobility impairments. Assisting persons with mobility impairments with balance.  A service animal is NOT a pet!

Question 54

Do you allow Emotional Support animals?

Accepted Answer

No, we do not allow emotional support animals.  Under the ADA and Hawaii Law, owners of public accommodations are not required to allow emotional support animals. Only service animals. Hawaii's laws specifically state that accommodation requirements exclude comfort and companion animals unless they fall into the required service animals categories

Question 55

Do current federal laws allow questions to be asked about service animals?

Accepted Answer

Yes, we can ask two questions. Is this a service animal? What tasks does this service animal provide?

Question 56

Fake Service Dog?

Accepted Answer

Starting on January 1st, 2019 in Hawaii, violators will be fined $100 or up to $500 for pretending to have a service animal.

Question 57

What are signs that a service animal is actually fake?

Accepted Answer

What is considered a fake service animal: They're being carried or pushed in a cart. They're not on a leash. They're pulling on the leash. They're barking or whining. They're sniffing everything around them. They have indoor accidents. They steal food. They look nervous. They seek attention. They're aggressive.

KIDS CITY HAWAII
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FAQ

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