FAQ

Can't find the answer you are looking for? Here is most frequently asked questions about Kids City Hawaii!

What are your hours of operation?


For the Ward location we are open Sunday thru Thursday 10-8PM/ Friday to Saturday 10-9PM For the Kapolei location we are open Monday thru Thursday 10-8PM/ Friday to Saturday 10-9PM/ Sunday 10-6PM.




What days will Kids City be closed?


Kids City is closed only on Christmas Day and New Year's Day. We may close on some days due to maintenance issues so please check availabilty on online.




Is food or outside drinks allowed in Kids City?


No, outside food and drinks are not allowed in our facility. Only reusable water bottles such as a hydro flask or babys milk/formula is permitted. Food must be stored in the lockers and is not allowed in the play area.




What is the age limit?


We charge and consider children from ages 10 months to 13 years old. Unpaid infants must be in a car seat or carrier. Any children 14 and older will be charged as an “adult”.




Do children need to wear socks and mask?


Children must be barefoot or wear grip socks, we leave it up the parents’ discretion to enforce to wear a mask for their children 5 years and older.




Do I need to make a reservation? Can I walk in?


You may walk-in but it is always safer to make a reservation, as it guarantees your time slot! You can make a reservation on our website just make sure to reserve under the right location! www.kidscityhawaii.com




How long is a waiver good for?


Waiver is good for one year from your signing date.




I signed the waiver for myself and my children. Do I need to sign for my partner and relatives?


Yes, all adults and all children must sign a waiver. Adults will need to use their own email address and an adult may “add dependent” children to their waiver.




How much is admission?


You can view admissions for Ward and Kapolei location on "Admission Prices" page.




How much is adult admission?


Each adult admission is $5




How much are the socks?


For children and adults it is $2 dollars for regular socks. $3 are for children and adults grip socks.




How much is the monthly membership?


To view the price for the monthly membership go to "Membership" page.




What is the email address of the Manager?


1. Email Address for our Ward Location: honolulumanager@kidscityhawaii.com




How often do you sanitize the ball pit?


We clean the ball pit every day and we use a machine to clean the balls, 1-2 times a week.




How does a ball pit cleaning machine work?


The Ball Pit Cleaning Machine sucks in all dirt and cleans with liquid soap. The balls then dry in our UV light sanitation machine.




How do you sanitize the whole area? How often?


We are constantly cleaning and sanitizing the playground. We sanitize the entire space every day after closing. We use an electrostatic disinfection gun to sanitize everything in the playground.




What product do you use to sanitize?


We use Force of Nature, Mrs. Meyers, and Cresktek. All are non-chemical, so it is safe for children.




My child is 10 months but will be sleeping during the playtime. Do you charge them?


If the baby is sleeping and being carried by the adult, we do not charge. However, if the baby wakes up and we see the baby is playing then we will need to charge.




My child is 11 years old and is not going to play. Do I get a discount, or do I still have to pay for them?


Yes, all children 10 months to 13 years olds will have to pay the admission to enter.




Do you have a Military / Kamaaina discount?


We do not have Kamaaina discount but we now have a military discount only for our Honolulu location! You can look for more further information on our instagram page @kidscityhawaii.




I heard that you are checking the temperature. What is the limit?


All customers receive a temperature check prior to entry. If a customer’s temperature is above 100 degrees F, they will not be allowed into the facility.




How can I contact Kids City?


Our phone number for our Ward location is (808) 888-2700 Email for Ward location is kca@kidscityhawaii.com Our phone number for our Kapolei location is (808) 393-7909 Email for Kapolei location is kck@kidscityhawaii.com




What is the website for KIDS CITY?


Our Website is www.kidscityhawaii.com




Do I need to pay for the lockers?


No, the lockers are complementary.




Are strollers allowed inside the playground?


No, strollers must be parked in our Stoller Parking Area. If you feel unsafe to leave your stollers in the parking area we have locks to rent and purchase at our store.




Can I exit and reenter the store again?


Yes, you can go in and out of the store within your reserved time slot.




Do you guys have wifi? What are the passwords?


We do not have wifi at both of our locations. You may ask for the wifi password when you check-in to either of our locations.




Where are you located?


We have two locations in Honolulu and Kapolei. The honolulu location is located in Ward Center and Kapolei location is located in Ka Makana Ali'i Mall.




What to do if my child gets bruised, cuts, or injuries while playing?


We have instant ice packs and a first aid kits available.




What is KIDS CITY?


Kids City is a premium indoor playgroud that caters to children 10 months to 13 years of age.




Can I leave my children?


No, we ask that at least one adult stays inside the facility at all times to supervise their children




Do you sanitize the toys?


Yes, we sanitize the toys as much as we can. We wipe them down, and put the toys in our UV sterilizers at each station after children are done playing with them.




Do Kids City Kapolei have a bathroom?


The restroom is located outside by The Studio the Vibe. If it is an emergency, children may use the restroom inside our facility, but must be escorted there and back with a staff member.




Where is the bathroom located


At our Ward location our bathrooms is located on the second floor next to the play pretend area and water play area. At our Kapolei location the restroom is located outside by The Studio the Vibe. If it is an emergency, children may use the restroom inside our facility, but must be escorted there and back with a staff member.




Do adults need to wear a mask and socks?


Yes, it is one of our " Playground Rules" that adults must wear a mask and socks.




My children have been here, but I have never been here. Do I need to sign the waiver?


Yes, you must sign a waiver for yourself.




I have a medical condition and cannot wear masks. What do I do?


We can certainly offer a complimentary face shield.




I have a medical condition and cannot take off the shoes. What do I do?


We can certainly offer complimentary shoes covers.




Why do adults have to wear socks, but children do not?


Kids City prefers all guests to wear socks but please understand for children it may be slippery for them on the hardwood floors, so that is why we allow children to go barefoot. An option you can do is have your children wear grip socks.




With different tiers opening, will you allow more people?


Yes, as different tiers open, we will slowly allow more guests, but at a safe and controllable amount. We prioritize cleanliness and safety before capacity.




I want to have a party at Kids City. How do I make a reservation?


Please email party@kidscityhawaii.com with your name, best contact number, and date & time you are interested, and we will get back to you in regarding to your party reservation. If you want to learn more about the prices for booking parties for both location go to " Party Prices".




I’ve never been here before. Can I take a tour and look around?


No, We're so sorry we do not offer tours of our facility. We have tons of photos and videos on our Instagram account @kidscityhawaii or take a virtual tour of our Honolulu location. You can always visit our website www.kidscityhawaii.com.




Are the waivers the same for both locations?


Waivers are not the same for both locations and they are two seperate links. Here is the link for the Ward location waiver: Adventure Waiver Here is the link for the Kapolei location waiver: Kapolei Waiver




Are there areas in Kids City that adults cannot enter?


The areas adults cannot enter are the trampolines, bouncy castles, and the slides in the jungle gym. These play areas cannot handle adult weight and it is only meant for children.




In Kids City Adventure, is there any height requirement for any activities at your store?


Yes, we have a height requirement for the trampolines and Ninja Warrior. Child must be at least 40 inches (3.33 ft) to play in those two areas.




Do you allow service animals?


Yes, we allow service animals. What is considered a service animal:

  • Hawaii designates that a service animal is a dog individually trained to perform work tasks to benefit someone with a disability.
  • Alerting persons with hearing impairments to sounds.
  • Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.
  • Assisting persons with mobility impairments with balance.
  • A service animal is NOT a pet!




Do you allow Emotional Support animals?


No, we do not allow Emotional Support animals.

  • Under the ADA and Hawaii Law, owners of public accommodations are not required to allow emotional support animals. Only service animals.
  • Hawaii's laws specifically state that accommodation requirements exclude comfort and companion animals unless they fall into the required service animals categories.




Do current federal laws allow questions to be asked about service animals?


Yes, two questions.

  1. Is this a service animal?
  2. What tasks does this service animal provide?




Fake Service Dog?


Starting January 1st, 2019 in hawaii, violators will be fined $100 or up to $500 for pretending to have a service animal.




What are signs that a service animal is actually fake?


  • They're being carried or pushed in a cart.
  • They're not on a leash.
  • They're pulling on the leash.
  • They're barking or whining.
  • They're sniffing everything around them.
  • They have indoor accidents.
  • They steal food.
  • They look nervous.
  • They seek attention.
  • They're aggressive.




What is the Military Discount?


What is needed to know about the military discount:

  • The military discount is only for our Honolulu location.
  • Military discount is only for adult admission
  • Military discount can only be used on Wednesdays
  • Must be a Military Personnel accompanying with their children
  • Must present Military identfication at Check-in
  • Reservation is required